The Virginia Department of Criminal Justice Services (DCJS) is the legal authority responsible for overseeing people who drive a tow truck in the State of Virginia. The DCJS provides technical assistance and is authorized to enter into a memorandum of understanding with a county, city or town to provide towing services. If you're looking for your towed vehicle, you should contact the Fairfax County Police non-emergency line at 703-691-2131. If a towing and recovery company refuses to deliver the vehicle, any future charges related to the storage or handling of the vehicle by that company will be suspended and no longer paid. The owner of the vehicle must compensate and hold the trailer and recovery operator harmless from any liability for delivering the vehicle to any owner of the vehicle, as defined in this section, to inspect or tow the vehicle to another location for repair, storage, or disposal. The Complaints and Licensing Regulation Division of the DCJS investigates complaints from vehicle owners who believe that their car was towed by mistake or that the county's towing regulations were not followed. If you have been wrongfully towed in Virginia, it is important to know who regulates these companies and how you can file a complaint.
The DCJS is responsible for ensuring that all tow truck operators in Virginia are properly licensed and follow all applicable laws and regulations. They also investigate complaints from vehicle owners who believe their car was towed by mistake or that the county's towing regulations were not followed. If you have been wrongfully towed in Virginia, you can file a complaint with the DCJS. You will need to provide information about the tow truck operator, including their name, address, phone number, and license number.
You should also provide details about your vehicle, including make, model, year, license plate number, and VIN number. Additionally, you should include any other relevant information such as photos or videos of the incident. The DCJS will review your complaint and investigate it if necessary. If they find that a tow truck operator has violated any laws or regulations, they may take disciplinary action against them. This could include revoking their license or issuing fines.
It is important to remember that if you have been wrongfully towed in Virginia, you have rights. If you believe your car was towed by mistake or that the county's towing regulations were not followed, you can file a complaint with the DCJS.
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